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Job Description:
Job Description - UX Design Manger
Job Title: UX Design Manager
Location: UPS ITC
Department: Product Design - Commercial Technology - Customer Digital Channels
Reports To: Director of UX
Employment Type: Full-Time
About the Role
We are seeking a highly skilled and experienced UX Design Manager to lead our dynamic ITC design team in creating exceptional user experiences across digital platforms. In this role, you will guide a team of UX designers, collaborate with cross-functional partners, and ensure a cohesive design strategy across multiple product lines. This position requires a strong design portfolio, exceptional leadership abilities, and a proven capacity to communicate effectively across global teams.
Key Responsibilities
- Lead, coach, and develop a team of UX designers, ensuring they have the support, feedback, and direction needed to grow and excel in their roles.
- Foster a collaborative, high-performing design culture, championing creativity, user advocacy, and continuous improvement.
- Set clear goals, manage performance, and support career development for each team member through regular 1:1s, feedback sessions, and mentoring.
- Drive consistency and excellence in design execution through standards, design systems, and best practices.
- Ensure effective collaboration across global teams, building strong communication routines that bridge time zones from the US to India.
- Facilitate design reviews to uphold high design quality while empowering designers to take ownership of their work.
- Represent the UX team in strategic discussions, advocating for user-centered thinking while balancing business and technical needs.
- Proactively identify team needs and resourcing gaps and help recruit and onboard new design talent as needed.
Qualifications
- 7+ years of experience in UX/UI design, with at least 2 years in a leadership or managerial role.
- Exceptional communication skills — both written and verbal — with the ability to build trust and alignment across culturally diverse, distributed teams.
- Proven success collaborating with cross-functional teams across global time zones (especially between the US and India).
- Strong portfolio showcasing a breadth of UX design work, leadership contributions, and business impact.
- Experience with modern design and prototyping tools (e.g., Figma).
- Strong understanding of UX best practices, design systems, and accessibility standards.
- Comfortable working in fast-paced, agile environments.
Employee Type:
Permanent
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