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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Experience Range: 8-12 Years
Location: Chennai, Hybrid
Employment Type: Full-Time
UPS is seeking a motivated and experienced Senior UX Designer to join our Symphony product team. UPS Supply Chain Symphony allows our customers to connect every aspect of their global supply chains to UPS's intelligent logistics network, puts powerful new digital tools at customers fingertips.
In this role, you will lead end-to-end design initiatives—partnering with product managers, researchers, engineers, and fellow designers to deliver intuitive, scalable, and accessible digital experiences that power the world’s most trusted logistics network. You will be a design leader, advocating for user-centered thinking, mentoring junior designers, and contributing to our enterprise design system.
Lead Design Initiatives:
Own the full UX design lifecycle for complex web and mobile applications—from discovery and user research to wireframes, high-fidelity prototypes, usability testing, and final developer handoff.
Define UX Strategy:
Collaborate with product stakeholders to define user goals, translate business requirements into design solutions, and ensure alignment with the broader product vision.
Contribute to Design Systems:
Evolve and maintain UPS’s enterprise design system, ensuring consistency, reusability, and scalability across products.
Conduct User Research:
Plan and lead user interviews, usability tests, and focus groups. Synthesize findings into personas, user journeys, and actionable insights to inform design decisions.
Collaborate Cross-Functionally:
Work closely with product and engineering teams to ensure solutions are technically feasible, accessible (WCAG AA+), and performance optimized. Support implementation with detailed design specs and participation in sprint ceremonies.
Visual & Interaction Design:
Produce pixel-perfect mockups, interactive prototypes, and comprehensive UI specifications using tools such as Figma, Sketch, or Adobe XD. Define motion patterns and micro-interactions as needed.
Mentorship & Design Culture:
Provide coaching and feedback to junior and mid-level designers. Lead design critiques, facilitate workshops, and foster a culture of innovation and continuous improvement.
Communicate with Stakeholders:
Present design concepts, trade-offs, and user research insights to senior leadership. Champion design rationale and link user outcomes to measurable business impact (e.g., engagement, conversion, task success).
Continuous Learning & Improvement:
Stay informed on UX trends, tools, and best practices. Identify opportunities to optimize workflows, implement methodologies (e.g., DesignOps), and share knowledge within the team.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.